SHIPPING

Where is my order?

Orders are shipped within 1-2 business days (Not including weekends or holidays) after your payment has been verified. Once verified, you will receive an email with your tracking link!

Please note tracking emails might end up in your spam/junk mail so we recommend checking that too.

If you did not receive your tracking link, email us at support@shopapes.com and our team will be happy to provide you with it.

How do I track my order?

Orders are shipped within 1-2 business days (Not including weekends or holidays) after your payment has been verified. Once verified, you will receive an email with your tracking link!

Please note tracking emails might end up in your spam/junk mail so we recommend checking that too.

If you did not receive your tracking link, email us at support@shopapes.com and our team will be happy to provide you with it.

How much is shipping?

We offer FREE Shipping to USA and Canada!

Rest of the world: $8.95 or FREE with orders over $50!

My tracking link isn't working

If your order has just been shipped please allow up to 2 days for the tracking link to update in the shipping courier website.

If your order is in transit and the tracking is not updating, do not worry this is normal as the shipping couriers sometimes don't update the tracking links but we can assure you that your order is on the way to your location!

If you're tracking link hasn't updated in over 3 weeks please feel free to reach out to us via email at support@shopapes.com and our team will look into this for you.

My tracking isn't updating

If you're order has just been shipped please allow up to 2 days for the tracking link to update in the shipping courier website.

If you're order is in transit and the tracking is not updating, do not worry this is normal as the shipping couriers sometimes don't update the tracking links but we can assure you that your order is on the way to your location!

If you're tracking link hasn't updated in over 3 weeks please feel free to reach out to us via email at support@shopapes.com and our team will look into this for you.

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

To make changes to your order, please email us at support@shopapes.com

*This does not apply during Black Friday or Cyber Monday Sales.

Where do you ship?

We ship worldwide for free!

How long does it take to ship my order?

Once you've placed your order, it usually takes 1-2 business days to process it for shipment. (This does not include weekends or holidays)

Do you offer express shipping?

At the moment we do offer express shipping to:
-
United-States: 1-2 Business Days ($35)
Canada: 2 Business Days ($20)

UK - 3-4 Business Days

Australia - 3-6 Business Days 
International - 3-6 Business Days

My tracking shows delivered but I haven't received it?

If your tracking is showing that it's been delivered but you haven't received it, please wait a few days as we've been seeing couriers mark packages as delivered but then end up actually delivering the package a few days later. This is something that happens often but rest assured your order will be delivered.

If it's been more than 1 week and your order still hasn't shown up, please contact our team and we will happy to look into this!

 

 

PRODUCTS

What is your jewelry made of?

Our gold jewelry is made of High Grade 316L Stainless Steel and plated with Genuine 18 Karat Gold.

We offer lifetime warranty if anything happens to your jewelry! Please check our lifetime warranty page for more details.

Is your jewelry waterproof?

We do not recommend for you to shower, swim, or sweat while wearing your jewelry. If anything happens to them, we offer lifetime warranty! Please check our lifetime warranty page for more details.

My jewelry arrived damaged. What do I do?

Here at Shopapes we strive for high quality products but sometimes some pieces fall through the cracks of our quality checks due to human error and we truly apologize for that!

Just email us at support@shopapes.com with your order number & photo of your damaged within 10 days of receiving it and we will get a new replacement shipped to you!

My jewelry got damaged. What do I do?

We're very sorry about that! Just email us at support@shopapes.com with your order number and photo of your damaged jewerly to claim your one-time Lifetime Warranty replacement :)

What is your warranty policy?

Yes we offer lifetime warranty on our products so rest assured! Please check our lifetime warranty page for more details.

*Lifetime Warranty does not apply to lost or stolen items*

Is your jewelry made of real gold?

Our gold products base metal is stainless steel and then they're plated with 7 microns of real 18 karat gold. If anything happens to them, we offer lifetime warranty! Please check our lifetime warranty page for more details.

 

 

PRICING

What currency are your prices in?

Our prices are listed in US Dollars.

RETURNS & EXCHANGES

How do I return/exchange my items?

Follow these simple steps to register your return :

Head to Returns Portal here: https://www.shopapes.com/pages/return-portal
Enter your order number (e.g. 12345) and email. Please enter everything exactly as it appears on your order confirmation.
Select which item(s) you are returning or exchanging and why.
Choose your Return/Exchange option
Click Submit Return
You should receive a confirmation email to confirm your return erquest (Please check your junk/spam mail too)

What is your return/exchange policy?

We offer 30 Days to return your items from the shipping date!

We will refund any item(s) returned in original condition within 30 days from your order date provided that the item(s) have not been worn, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

We DO NOT offer refunds on lost or stolen items. We do offer reshipments.
We DO NOT offer refunds on orders with tracking links that state "delivered." We do offer reshipments.
We charge a $5 reshipment fee if there is an undeliverable address or attempted delivery return.
For more info on returns and exchanges, please visit our Returns/Exchanges page: https://www.shopapes.com/pages/returns-and-exchanges

 

 

PAYMENT

What payment methods do you accept?

We accept all major credit cards and debit cards. We also accept Paypal & Sezzle (pay installments)

Which currency will I be charged in?

You will be charged in USD. If you're placing an order outside of the US, your bank will convert it to your local currency.

Do you offer a pay later option?

We're currently partnered with Sezzle to offer pay later option to split your order in 4 equal payments. This is offered to US & Canadian customers only at the moment.

You will be able to chose that payment option on checkout.

Can I get a refund of the difference if my item goes in the sale?

If your order has not been shipped yet we will grant the refund for the difference but if it has already been shipped than unfortunately we cannot.

*This does not apply during Black Friday or Cyber Monday sales.

Can I apply a discount code after I've placed my order?

If your order hasn't been shipped yet we will apply the discount code and refund you the difference. If your order has already been shipped we cannot apply the discount code.

 

 

OTHER

Do you have physical stores?

We currently don't have any physical stores. We only offer our items exclusively on our online website.